Customer Services

Legal and cookie policy

By entering the SEAT Insurance website you agree to all of the terms and conditions as set out below. If you decide to access any third party websites linked to this website you do so entirely at your own risk, we recommend that you check the privacy policies of any third party web site.

SEAT Insurance is a trading name of Volkswagen Insurance Service (Great Britain) Limited and Volkswagen Financial Services (UK) Limited.

Volkswagen Insurance Service (Great Britain) Limited is an appointed representative of Volkswagen Financial Services (UK) Limited.

Volkswagen Financial Services (UK) Limited is a company registered in England and Wales with company registration number 2835230 (registered office: Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR).

Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 311988. You can check this on the Financial Services Register by visiting

We reserve the right to vary or amend these terms and conditions from time to time.

Product specification

The details contained in this website are for information purposes only Volkswagen Insurance Service (Great Britain) Limited nor Volkswagen Financial Services (UK) Limited can accept contractual responsibility for your reliance on the information contained herein.

Intellectual property rights

This web site is published by SEAT Insurance and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All web site design, text, graphics, the typographical arrangement thereof, and all other material on this web site is copyright of SEAT Insurance, and partner companies within the worldwide SEAT Group of companies or their service and technology providers.

Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for SEAT Insurance. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of SEAT Insurance is prohibited.

The trademarks, logos and service marks shown on this web site, unless otherwise specified, are the trademarks of Volkswagen Insurance Service (Great Britain) Limited and Volkswagen Financial Services (UK) Limited and Motor manufacturer partner companies within the worldwide SEAT Group of companies or their extended service and technology providers and suppliers.

No rights are granted to use any of these in any manner whatsoever.

Any infringement of SEAT Insurance rights will result in appropriate legal action being taken against you.

Disclaimer and liability

All express warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this web site or the information, content, materials or products included on this web site are hereby expressly excluded to the fullest extent permitted by law.

SEAT Insurance shall not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation what so ever, whether caused by the acts, omissions or the negligence of SEAT Insurance its employees or agents, which arise out of or in connection with the use of this web site or the information, content materials or products included on this website, except in respect of death or personal injury caused by SEAT Insurance its employees or its agents proven negligence. SEAT Insurance does not accept any responsibility or liability for access to or material on, any website that is linked from or to this website.

Misuse statement

SEAT Insurance reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. SEAT Insurance is the final arbiter as to what shall constitute misuse and its decision will be final.

Governing law

This website is for use by persons located and resident within the United Kingdom, including Northern Ireland, excluding the Channel Isles and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.


Please note that there is no guarantee that any e-mail sent to SEAT Insurance will be received by SEAT Insurance, or that the contents of the e-mail will remain confidential whilst being transmitted.

Cookie Policy

About cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.

Our Cookie Policy

Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).

Cookie settings

For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.

For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.

Flash cookies (or local shared objects)

On, we display certain content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently. If you would like to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please be advised that if you disable Flash cookies, you will be unable to access certain types of content on the site.

Further cookie information

For more information, you can visit which fully details how they operate. This is a fully independent consumer help website.

List of cookies

We use the following cookies:

  • Necessary: These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
  • Analytics: These collect information that is used in aggregate form; they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example, by making sure users more easily find the information required and to enhance features. This site uses Google Analytics and Adobe reporting software. Google's own privacy policy can be found here: Adobe's privacy policy can be found here:
  • Functionality: These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Marketing and personalisation:

Third party vendors

We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.

The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.

To opt out of third-party vendor's use of cookies, you can visit The Network Advertising Initiative opt-out page:

Customer Engagement Platform

In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

  • Cookie name: _ga, _gid, _gat, _gat_UA, _dc_gtm
    Cookie purpose: Google Analytics cookie tracking. Used to collect aggregated information on site usage and help us to improve our site.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: 12 months
  • Cookie name: Doubleclick, Google, Intellidirect, Sophus ADNXS, Facebook, Twitter, Aggregate Knowledge
    Cookie purpose: Sometimes, we'll advertise on third-party websites. These cookies are used to help us see which advertisements you interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: 2 years
  • Cookie name: ServerID
    Cookie purpose: Used to identify the web server that served the last page to the browser. Improves the performance of the site.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: When the browser window or tab is closed.
  • Cookie name: userAcceptsCookieTerms
    Cookie purpose: Used to determine if the user should have the cookie notice displayed.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: 1 month
  • Cookie name: AMCV_###@AdobeOrg, AMCVS_###@AdobeOrg, s_cc, s_getNewRepeat, s_vi, s_fid
    Cookie purpose: Adobe Analytics uses cookies to differentiate requests from different browsers and to store helpful information that an application can use later. They may also be used to associate browsing information to customer records. In particular, Analytics uses cookies to anonymously define new visitors, help analyse clickstream data, and track historical activity on the website, such as response to particular campaigns or the length of the sales cycle.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: 2 years
  • Cookie name: LPVID
    Cookie purpose: This cookie is associated with LivePerson, which enables us to add online chat functionality to communicate directly with visitors. This cookie is a unique visitor identifier.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: 2 years
  • Cookie name: ASP.NET
    Cookie purpose: General purpose platform session cookie, used to maintain an anonymised user session by the server.
    When are cookies set on a visitor’s device/PC? On initial visit to the website.
    Expiry time of cookie: When the browser window or tab is closed.