Ensurance

FAQs

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On this page you will find answers to frequently asked questions about Ensurance to help you understand how Ensurance works and the benefits to you and your vehicle.

If you can’t find the answer you’re looking for then please contact us on 0333 043 3783 or email customerservices@SEAT-ensurance.co.uk.

About Ensurance

What is Ensurance?

Ensurance is SEAT’s free accident and repair cover, which works alongside your main motor insurance policy to help you if your car is damaged in an accident or stolen.

If the unexpected was to happen, a dedicated Claims Manager will look after your claim from start to finish - liaising with your motor insurer, any third parties, and our SEAT approved repairers.

You can report an incident 24 hours a day, regardless of whose fault it was.

Ensurance guarantees that your vehicle will be repaired at a SEAT approved repairer, by SEAT trained technicians who will only use genuine parts and paints. Subject to availability the repairer will provide you with access to a courtesy car to get you back on the road.

Ensurance also provides you with Legal Expenses Cover to recover any uninsured losses caused as a result of a road accident which results in damage to your vehicle, or injuries to you.

Who is Ensurance designed for?

Ensurance is designed for anyone driving a SEAT, regardless of the age of your vehicle or whether it is new or used. We have created Ensurance to guarantee you receive great customer service and all the help you need if your car is damaged in an accident or is stolen.

I already have a SEAT motor insurance policy should I activate Ensurance?

As a SEAT motor insurance customer you already receive a guarantee that your vehicle will be repaired in a SEAT approved repairer, by SEAT trained technicians, using only genuine SEAT parts and paints.

Ensurance provides the following additional benefits:

  • Dedicated Claims Manager to manage your claim from start to finish
  • Report a claim online or via the SEAT Insurance app
  • Online repair tracker

Activating Ensurance

Does it cost anything to activate Ensurance?

Ensurance is available free of charge to all SEAT customers. We have designed Ensurance to provide you with great service when you need it the most. Activate your Ensurance cover now.

How long does my Ensurance cover last for?

Ensurance covers you and your vehicle for three years.

When can I activate Ensurance?

Ensurance can be activated at any time, whether your vehicle is new or used. Click here to activate Ensurance now.

When will I receive my Confirmation of Cover?

Your Confirmation of Cover will be sent to the email address you provided when activating your cover. If you haven't received your Confirmation of Cover within 24 hours of activating Ensurance please call us on 0333 043 3783, so we can arrange for a copy to be sent to you.

Where can I view the Ensurance Cover Booklet?

You can view the Ensurance Cover Booklet here

How do I download the SEAT Insurance app?

Click on the following links to download or find out more about the SEAT Insurance iPhone app or the SEAT Insurance Android app.

Making a claim

How does Ensurance work?

Once you have activated your cover all you need to do to benefit from Ensurance is tell us first if you are involved in an accident or your car is stolen, regardless of whose fault it was. You can do this 24 hours a day by calling 0333 043 3783, alternatively you can use our online claims notification form or via our SEAT Insurance app. We will manage your claim from start to finish - liaising with your motor insurer, any third parties, and our SEAT approved repairers.

After you make us aware of an accident, if required, we will arrange for your vehicle to be recovered and taken to a SEAT approved repairer.

Your vehicle will be repaired at a SEAT approved repairer, by SEAT trained technicians who will only use genuine parts and paints.

Subject to availability we will make sure that you are provided with access to a courtesy car for the duration of the repair. If you were not at fault and there is a traceable third party motor insurer for the other vehicle(s) involved in the incident, we may at our discretion pay for and supply you with a hire car more suitable to your needs.

Ensurance also provides you with legal expenses insurance to help you recover uninsured losses and costs from the person responsible for causing a vehicle collision that results in damage to your vehicle, or injuries to them.

How do I report an incident?

If the unexpected does occur please remember to call us first on 0333 043 3783. Alternatively you can report the incident to us via the online claims notification form or via the SEAT Insurance app. The app is available for iPhone and Android.

Does my motor insurance provide the same cover as Ensurance?

Ensurance provides a guarantee that your vehicle will be repaired within our approved network by SEAT trained technicians who will only use genuine parts and paints, this is a promise that you are unlikely to receive from your current motor insurance provider.

Why should I call Ensurance first and not my existing motor insurer?

The majority of insurers want to repair your vehicle as cheaply as possible using their preferred repairer network; however they cannot guarantee that your vehicle will be repaired to SEAT standards.

It is your legal right to choose where your vehicle is repaired, and by calling us first a dedicated Claims Manager will liaise with your insurer on your behalf to ensure that your vehicle is repaired at a SEAT approved repaired, by trained technicians, using only genuine parts. If this costs more than your motor insurance provider is willing to pay, we’ll pay the difference – with no cost to you.

Is there a limit to the number of claims I can make?

There is no limit to the number of claims you can make during your three year cover.

Repairs

What is a SEAT approved repairer?

SEAT approved repairers are independent paint and body centres that have been authenticated by SEAT. These repairers have to meet SEAT standards and their technicians are trained to know your vehicle inside out.

SEAT approved repairers are committed to ensuring that the repairs to your vehicle are completed to the highest standards and are in line with the SEAT approved repair methods. In repairing your vehicle, only SEAT genuine parts will be fitted, meaning that your SEAT remains a SEAT.

After your vehicle is repaired you will be receive a Repair Guarantee. This guarantee provides a two year warranty for parts and a three year warranty for workmanship and paintwork.

What are the benefits of using genuine parts?

Using only genuine SEAT parts and paints for your vehicle’s repair helps to provide optimal vehicle performance and fuel economy. SEAT genuine parts are manufactured to meet strict quality standards and can contribute to maintaining your vehicle’s safety and resale value.

After your vehicle is repaired at a SEAT approved repairer you will receive a Repair Guarantee, which includes a two year warranty for genuine parts.

Most insurers will aim to use their preferred repairer network, who may repair your vehicle using non-genuine parts. The use of inferior parts can cause damage to your vehicle and may also compromise your safety and that of your passengers.

Policy changes

Can I cancel my Ensurance cover?

You may cancel your Ensurance cover at any time. Ensurance is a free service, so if you choose to cancel your Ensurance cover you will not be entitled to any refund.

How do I change any of my details?

Please telephone 0333 043 3783 so we can update your details.

What happens if I change my car?

You can transfer your existing Ensurance cover if you change your car to another SEAT vehicle. Simply call us on 0333 043 3783 – we’ll make the changes and issue you with an updated Confirmation of Cover.

What happens after the three years?

We will contact you in advance of your policy end date with details on how to renew your Ensurance policy.

Contact us

How do I contact you?

You can contact us by calling 0333 043 3783 or emailing customerservices@SEAT-ensurance.co.uk

Who do I contact if I wish to make a complaint?

If you wish to make a complaint about our product or service you can call us on 0333 043 3783, or write to us at:

SEAT Ensurance Customer Satisfaction Manager

PO Box 869

Warrington

WA4 6LD

For more details on what’s covered please refer to the Ensurance Cover Booklet. Please note you will need to pay any policy excesses that you are responsible for in accordance with the terms and conditions of your motor insurance policy.

Ensurance® from SEAT Financial Services is sold and administered by Lawshield UK Limited, registered in England number: 3360532. Registered office: 850 Ibis Court, Lakeside Drive, Centre Park, Warrington, Cheshire, WA1 1RL and underwritten by UK General Insurance Limited on behalf of Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. Lawshield UK Limited is authorised and regulated by the Financial Conduct Authority (FCA). Authorisation details can be checked on the FCA's register at www.fca.org.uk. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of their regulation by the Financial Conduct Authority and Prudential Regulation Authority are available on request.